At Cool Guys, we go for quality. But very occasionally, something can go wrong. Don't worry — we will resolve it properly for you.

Do I have a warranty on my product?

Yes! All our products come with a statutory warranty. This means you can expect a product to do what you expect it to do. If something breaks within the warranty period through no fault of your own, we will provide a suitable solution.

How long is the warranty?

The warranty period varies by product. In most cases, a warranty of at least 1 year applies.
Sometimes the manufacturer's warranty is longer — this will be clearly stated on the product page.

What is not covered by the warranty?

We are happy to help, but unfortunately, some situations are not covered by the warranty:

• Damage due to misuse
• Wear and tear from normal use
• Damage caused by dropping, impact, or water (unless stated otherwise)
• Modifications or repairs by third parties

Are you unsure? Just send us a message — we are happy to take a look with you.

How do I file a warranty claim?

Do you think you are entitled to a warranty? Let us know, we are happy to help. Send an email to [email protected] with:

• Your order number
• A clear description of the problem
• Photos and/or videos of the defect

We will respond as soon as possible and work together to find the best solution.

What do you do in the event of a valid claim?

If your claim is approved, we will provide a suitable solution. This may be:

• Repair of the product
• Replacement with a new product
• Refund (if repair or replacement is not possible)

We do not reimburse any painting costs or other additional costs incurred for defective products.